Refund policy
Order Cancellations & Returns
We hope that you will be completely satisfied with your purchase every time,
Order Cancellations
An order cannot be canceled if it's already in processing status or shipped.
An order can usually be canceled within 24 hours of purchase, but it is not guaranteed. If an order can be canceled, you will see a "Cancel Order" button available.
If you do not see the "Cancel Order" button, your order is already being processed. Please note the warehouse works as quickly as possible to get you your items, so the grace period is brief.
you can initiate a return for any unwanted items once received within 7 business days. Please refer to our returns policy for more information.
Tulip Dress will accept returns of unworn clothing items with original tags and clear garment packaging with SKU label. We do not accept exchanges of any kind.
Return requests must be initiated within 7 days (return window based on the exact time of delivery) of receiving all items in the order and shipped back to us within 7 days of submission to qualify for a full refund.
If it is a split package order, it will start from the time of the final package delivery date and time.
- Orders returned without meeting the above criteria are subject to a 20% restocking fee or we may decline the entire return.
- Shipping and handling charges are non-refundable.
- Return shipping is the customer's responsibility unless it was a shipping error or a damaged item.
- Please allow Tulip Dress 5 - 7 business days from the day we receive the returned package to process.
- Tulip Dress will email you after return has been processed to confirm what has been done.
To initiate a return, please see Initiating a Return
- detailed description of your order issue and someone will respond within 24 Hrs. Thank you!